Shipping and Delivery
We've compiled everything you need to know about our shipping process to ensure a smooth, transparent, and delightful shopping experience with Musebe.
Free Worldwide Shipping
We offer:
- Free standard shipping on all orders, regardless of order value
- Worldwide delivery to over 190 countries
- Fully tracked shipping for peace of mind
Shipping Options and Rates
Currently, we offer one reliable shipping method:
- Processing Time: 1-2 business days
- Delivery Time: 4-8 business days
We currently offer one shipping method for all orders. Standard Shipping is free worldwide, regardless of the order total. Our team typically processes orders within 1-2 business days, and customers can expect their packages to arrive within 4-8 business days after shipping. Please note that delivery times may vary depending on the destination and any potential customs processes for international orders.
Note: Delivery times are estimates and may vary based on destination and customs processes.
Important Processing Notes
- Orders placed after 2 PM (GMT) are processed the next business day.
- Processing times may be extended during peak seasons (e.g., holidays).
- Custom or pre-order items may have longer processing times, which will be clearly indicated on the product page.
Tracking Your Order
- Tracking numbers are emailed once your order ships.
- Allow 24-48 hours for initial tracking updates to appear.
- Use our order tracking page on the Musebe website for real-time updates.
- Contact us if you haven't received tracking info within 3 business days of your order confirmation.
Multiple Shipments
- Large orders may be split into multiple packages for efficient handling.
- Each package will have its own tracking number.
- All shipments can be tracked under your original order number.
International Shipping Information
- We ship to over 190 countries.
- Customers are responsible for any import duties, taxes, and customs fees.
- These fees are not included in the product price or shipping cost.
- Check your local customs policies before ordering to avoid surprises.
Address Changes and Corrections
If you need to change your shipping address:
- Email info@musebe.com immediately.
- Include your order number and the correct address.
- We'll try to update if the order hasn't been packed.
- Once shipped, we cannot change the delivery address.
Delivery Attempts and Failed Deliveries
- Most carriers attempt delivery 2-3 times.
- If delivery fails, the package may be held at a local depot for collection.
- You're responsible for collecting or arranging redelivery with the carrier.
- Unclaimed packages returned to us may incur a restocking fee.
Lost or Damaged Packages
- We fully insure all packages against loss or damage during transit.
- If your package is lost or arrives damaged, contact us within 48 hours of the delivery date.
- Provide photos of any damage to help us process your claim quickly.
Returns and Exchanges
- We offer a 14-day return policy for most items.
- Returned items must be unworn, unwashed, and in original condition with tags attached.
- Customers are responsible for return shipping costs unless the item is faulty.
- See our separate Returns & Exchanges page for full details and process.
Frequently Asked Questions
- Q: Can I expedite my order? A: Currently, we don't offer expedited shipping, but we're working on adding this option.
- Q: Do you ship to PO Boxes? A: Yes, we ship to PO Boxes where local postal services allow.
- Q: How do I know if you ship to my country? A: Check our dropdown menu at checkout. If your country is listed, we ship there!
- Q: What if I'm not home for delivery? A: The carrier will leave a note with instructions for rescheduling or pickup.
Customer Service Support
We're here to help with any shipping queries:
- Email: info@musebe.com (Mon-Fri, 9AM-5PM EST)
- Live Chat: Available on our website during business hours
Remember, your satisfaction is our priority. If you have any concerns about your shipping experience, please don't hesitate to reach out. We're committed to ensuring you love not just your Musebe products, but your entire experience with us.